CUSTOMER SERVICE IS NOT CUSTOMER SATISFACTION BECAUSE YOU REFER

So I checked into this hotel, because I had no other choice; the nicest hotel I know, though a stone throw away was fully booked, not just for that day but for the entire weekend of my retreat. I did not know anyone I could call to recommend another Hotel as nice as my first choice and since what I saw at the lobby looked and smelt good, I paid to check in the next day.

My first woe happened when I pulled out my charger to have my device charged. The sockets ‘had issues’. I called the reception and someone came up to my room, had it rectified. You would call that customer service, right? I totally agree with you. But when I told the guy that I would need a cup (which naturally should have been in the room) he told me to call the restaurant. You may still wish to call that customer service and I agree with you again but what I was expecting to get is customer satisfaction. All I expected was a cup, I thought that informing a service provider in the hotel was enough, whether such request was under his purview or not. No one would be hurt if he headed straight to the intercom on the lobby, called the restaurant and informed them that the guest in room 207 has requested for a cup. Simple! And probably put a call across to room 207 after a few minutes according to what the SLA has stipulated, to ask if the cup has reached me (feedback).

Sometimes we become so rigid and dogmatic with our policies that we forget to see the thin line between customer service and customer satisfaction, between what the company has asked us to do or not do and what truly makes the customer happy and stress-free. we are unable to see the difference between client patronage and client retention. Though I paid and stayed there for a few days, I am definitely not going to go back there. I have only now learnt to make early booking lodging arrangements.

I remember as a paying teller, in the banking hall, if a customer needed cash bag, it did not make sense to send the customer all the way to the teller who had the bags stored in her own cubicle. You either tell the customer to please hold on, get the bag and bring to him or you keep a pile of bags in your own cubicle so you could meet that need every time and truly satisfy the customer in one instance - not asking him to walk all the way to the ‘lady in pink camisole over there’. In the same organization, there were other branches where they strictly maintained that only one teller stores cash bags (custodian) and any customer who needs a bag will walk all the way to pick it up from that point. What else were they adding to the customer’s experience than stress? 

Many other woes befell me during my stay at this hotel. I will spare you the details of all the various ‘ball passing scenarios’ but bear in mind that each case also played out during my previous stay at a choice hotel and they were handled differently, better put, better. 

That a need/problem was mentioned within the perimeters of your ears behoves you to meet that need either directly, or by contacting the appropriate quarters and maintain open lines to get feedback because you are to ensure that the issue is resolved. Do not refer. Someone told me “the matter gets to your door step and it ends there, we don’t refer, we only report the testimonies”.

We take pleasure in passing the ball, only because we assume that we are right. At best, what we hold is an assumption, look around you, you will find tons of competitors who have moved past customer service and are now giving true worth in exchange for money - satisfaction. Should we live in a country where we cannot make a purchase purchase or request for service except someone refers us? Truth be told, that is how some people live their lives. They will not walk into a store, bank, hospital, restaurant, hotel etc if someone has not earlier referred them there. The change begins with you. Yes, you. 

This article has been descriptive enough to help you find scenarios that can play out in your work place and help you see the impact of your action or inaction on your clients and consumers of your products/service.

WHO IS IN THE HOUSE?

Career Mastery Certification Programme was a huge success, not just because the name of the convener is TS- Tunde Success but it was a success for me and (all other participants) because I had hitherto walked into the class room not knowing what I wanted. However, because the student in me was alert, my Teacher - TS (as he is fondly called)

showed up to enlighten everyone on several career related topics, ranging from what and how to write on your Career Dream Canvas, the impact of industrial revolution on your employability, different types of career outcome, and shared insights from locally and globally conducted research.

I gained the vital information required to take me to my next level and to prepare me for the next phase of my life. I became clear on the things that need my focus and careful attention, few but strong enough to change the tangentry of my life for good.

Among several group activities and exercises that we shared in the class, there was a particular game that stood out to me, it is called – Who Is in The House? This game stands out to me in three different ways that I would like to share with you but let me explain briefly, how it Is played. There are 25 boxes drawn in an A4-size sheet, in each box is a description of a person either by who they are, what they have or a feat they have achieved.

As a participant, you are to find people (from the class) who possess these qualities and get such persons to sign in the corresponding box that best describes them. You must continue this until all blank spaces/boxes have been signed and no single individual is allowed to sign more than twice for you while you are not allowed to sign in your own sheet. Hence, the rule goes thus;

“All space must be filled, you must collect the name, phone number and signature of other participants, they can only sign twice, you can’t sign on you own form.”

The first to fill up all blank spaces wins the game.

I bet you know the import of the game already. People began to read out the qualities from their sheet to one another e.g. “Single”, “Plays Golf”, “Arsenal fan”, “Has relatives in CBN” Etc. asking the other individual if he/she possessed such qualities and we began to exchange sheets to append signatures and share contacts on any corresponding box. But for me there was more. I found it pretty difficult meeting an individual and reading out questions from my blank areas to them, I saw that they looked aggressive in search for answers to their own questions as well. Out of frustration for the too many blank spaces on my sheet and because I hate to struggle to get things, I stood at a strategic location inside the class and yelled out – “I have a relative in CBN”. 

The impact blew my mind. One by one, my co-participants began to bring their sheet to me for sign off in that portion. While signing for each one, I asked them to go through my sheet to see if there was a blank space that matched their quality/achievement and they were over joyed to sign for me, why? Because I had first signed for them.

FROM WHERE YOU ARE, GIVE VALUE.

Ladies and Gentlemen, in order to find your solutions quickly in life, you must first solve other people’s problems. Once people can identify that you are willing to aid them in achieving their set goal satisfactorily at minimal or no cost at all, they will naturally gravitate towards you. Service and Value to others must be your watchword.  Sooner or later, you will realise that your own needs are also being met. 

At some point in the course of the game, I could hear someone telling another crop of people to take their sheet to me – once you give value, a good word will spread for you. Within a short space of time, the signatures on my sheet increased rapidly, because I did not have to walk around the class but, for every signature I got, I first gave out mine.

THE MORE YOU DO, THE MORE YOU WANT TO DO.

As the signatures increased, I became more excited because I could clearly see the very few boxes on my sheet now begging to be filled - I was close to the finishing line. That is how we are when we set goals. Every mile stone excellently achieved is an encouragement to do more. 

This is why I strive to win and succeed in anything that I do because achieving one feat will definitely propel me to desire more.

GET MORE PEOPLE IN YOUR CIRCLE.

Imagine if this was a real life scenario. Imagine that my career was hanging on a thread and the only saving grace would be my connection of someone who plays golf or someone with the royal blood or someone who has relatives in the Presidency etc. if they were not in my circle, I may be stranded. 

My Pastor taught me that I will improve my productivity and output exponentially by knowing What to delegate, what to relegate, what to eliminate and what to concentrate upon.  I have realised that an unproductive life is a life that is diluted. As much as relationships are very key and important, you cannot continue to add every relationship if you are not subtracting - doing it strategically and wisely.

These are the few lessons I gained from participating in this game. I urge you to seek to know “who is in your house”, by giving off value from where you are, striving to succeed excellently and increasing the people in your circle.

THE DAY GOD CALLED ME DEEPER II – PART 2

THE DAY GOD CALLED ME DEEPER II – PART 2

Getting home that day, I did not know what I was in for. After I had danced in the afternoon, and cried at midnight the days began to role in one after the other. There was a weekend, a public holiday (Democracy day) and then work resumed in full but there was nowhere for me to go to. May I announce to you that I lived in a flat where my 3 flat mates were bankers too and 2 of them worked in the same organization from which I had just been sacked – yeah, that sucks, right?It meant that they woke up to go to work as usual but my own usual was over. I had to clean up the house after they were gone. If there was anything that needed to be taken care of in the house, I naturally did it because I was the available one. It meant that they were confused on how to relate with me. They had known me to be private and conservative, they had seen me as someone who liked control and to be in charge, so they did not know the right questions to ask me as per, way forward. They were quick to offer help in any and every way though. They offered me free rides, laundry runs, resigned a laptop to me because mine was faulty and for all these and many more, I would be forever grateful to Taiye, Kenny and Nneka. Sometimes I felt so horrible and hopeless having to see them wake up and go to work and sometimes I just locked my door because I didn’t want them to come say the good mornings and goodbyes anymore. 
I did not tell you that I had investments in Treasury Bills in my Bank and same organization I worked for. I had also received upfront salary payment as staff of the same organization. When I was sacked, not only did they deprive us of all benefits and entitlements, they actually debited our accounts to the tune of the upfront amount which we earlier had received. My Credit card outstanding balance was also crashed into that account and it ran into several hundreds of thousands in debit (negative). 

I was still looking at the debit balance and I was trying to make some safe calculations. Already, I was at a loss. Why? Because as soon as my investment matures, it will automatically liquidate and drop in to this very account that was already in debit. The system would then deduct that negative balance from any amount which enters into the account. That thought scared me on a daily basis. I had a little hope because a pressure group had formed amongst the several of us who were laid off to fight for justice. Clamouring to have those debits reversed and asking the bank to pay us severance entitlement as most other banks did. all that demand never materialised and then, one day, my investment matured, liquidated and dropped into my negative balance account. I saw my new balance and I broke down in tears. I was in the middle of my afternoon prayers that day so I believe that I cried before God and oh, He heard me. I told Him that this was cheating and I really cried. A few days later, I tried to use the credit card and I realised my outstanding balance was deducted from my account as well , why didn’t I transfer all the remaining money out? At least, it would have been too late for that credit card balance to be deducted. When I got home, I didn’t cry like I did at the first credit alert that now helped me see my true balance, this time, I slot in a Mike Abdul CD- ‘Testimony time’ and I took my dance to the sitting room. I didn’t care what the 7 other flats on the block would say, I raised the volume to the very highest and I danced throughout the entire CD. I was an outright loser but I still danced.

Bear in mind that I was still very new in Lagos. As at that time, I had been to Oshodi only once since my relocation. I did not know where the offices were. It was not like Abuja where I had both contacts and knowledge of where to find the corporate offices. The fear I experienced was HUGE especially because I remembered that all my previous jobs were gotten after I gave someone my CV or because I dropped my CV in a certain place. The only option I had was to sit at home and scout the internet for jobs. I received quite a few responses from several organizations but they either said that I was too qualified or not qualified. I knew nobody and I knew nowhere.

Until one day, I was at home and a guy called me. I had known him from my last office. He was not staff but a service provider. He liked to stop by at my seat then to say hello. That day, he said he called me because he had not seen me for a long time on my seat and he has called because the thoughts of me filled his mind while he was in traffic on his way to work that morning. I narrated my story to him and he said I should check a certain office in the estate where I lived because he heard they were recruiting and I should take my Resume there, which I did. I was called for an interview and a few weeks later I was called to pick up employment letter. I got the job. Wow, the details of my job, and the journey so far on my job is better shared later.
For now, let me tell you what I think God was doing all the while. God was teaching me the ‘the right response to crisis’. I have learnt to literally dance when things look like they are going or have gone south and sour. God was showing me how to use the weapons of my testimonies in overcoming everything that wages a war against me. I remember one afternoon, while I was praying in my miserable and lonely state, God put my mind in a retrospective mode. I remembered one by one, some hopeless situations in my life and how God miraculously helped me. That day, I ended up laughing out of the place of prayer because I received a strong confidence that that same God is still at work again. Yes, He did not fail. Only Him could make that guy call me. Only Him could give me a good job in an office located in the same estate where I live. I see people today, who imitate my blessing and I can only stand in owe of my great God. God was teaching me to depend on Him and be led by Him. Out of frustration and comparing myself to my flatmates who woke up early to go to work, one day, I also woke up early and wore suit as if I was going to work. I had received an invite for an interview but I knew deep down that they were scammers and the Holy Spirit whispered gently that I should stay indoors. But I refused that clear instruction. I told God that I didn’t want to appear lazy, that even I also wanted to leave the house to go out early in the morning again. So alas, the invite was a scam, a waste of my time, energy and my resources. 

Today, you can conveniently run a credit check on me and you will find no indebtedness in me. God saw to it that I do not owe my former employer. Though I lost almost all my savings when my investment matured, I am glad their money went back to them that way. As for those who were fired just like me, some refused to pay the bank the upfront debit balance, but suspect that they are even more indebted to the bank than when they were sacked because the monthly debit interest continues to be charged on those accounts. But I have not only paid them off, I have closed the account because i have a substitute account which i currently use in the same bank.
Today, I am no more timid. I spent exactly 4 months in the house, away from friends and loved ones. The mysteries which I saw in those few months, I will share with you some day. But one thing is clear and evident, I am no longer a timid, shy, easily-intimidated person.

Back then, many felt a lot of resentment towards the organization for that unlawful treatment. They said so many nasty things which irritated me. At a point, I opted out of the team fighting for the reversal of those debits. I realised that there was no need abusing the employer who regularly paid your salary for years without fail. God had used the organization to be a blessing to me and vice versa and I refused every resentment against them. I insisted on forgiveness and I had relief.Today, I felt like using all the ‘000s of languages in this world to say ‘thank you’ not to God per say, but to whoever submitted my name to be fired in the bank. That person yielded to the wish and the will of God. if they thought that they had done evil to me, god has turned it around for good. It has been 2 years and it had turned good-er and good-er.

27TH MAY, THE DAY GOD CALLED ME DEEPER - PART 1

This is a series I have decided to publish after 3 years of a mind blowing experience. Although yearly, I published a post on facebook to mark its anniversary. The intention was to invite the public to join me in my retrospect-journey.  

I felt the need to share the things I went through at a time when it seemed like all hope was lost and I did not know what to do, there was no where to go, there was no one to turn to.
You may not have had any such experience before but I encourage you to read the first tranche. Each tranche captures the whole story and yet, does not capture the whole story (hence a Part 2 and Part 3) because this is an experience I can never fully recover from.

And if you have experienced such before or are still currently in such a huge mess, you are the reason I cannot recover from what happened to me. Hear this story and it will surely lift you up to the point where your faith can truly be in God.

I walked into the office that Friday Morning, it felt just like a regular day except that I was wearing a brand new long checked shirt. Nothing in the office looked or felt strange, after all, I got into the office at just the same usual time, I wasn't late. I sat down and logged-in. I opened my e mail but it didn’t open, I got an error message. I asked my seat partner to check if his own was opened and he said yes. I restarted my system and tried again but to no avail. Then my seat partner whispered, 'I heard they have sacked some people', I got up, looked around me; then I everything looked and felt strange.

My office, a big hall of Credit analysts had people with sad faces standing in clusters and everywhere was so quiet, it wasn't normal. how could this have been a normal day?

Suddenly, I felt so alone, so alone. Then I remembered several gists I have heard from my sisters and other senior colleagues about what people did when they got to work and realised they were sacked because they couldn’t log in - DROP YOUR ID CARD AND DISAPPEAR IMMEDIATELY! I didn’t have any problem doing that at all, there was no need to say bye-bye to anybody, after all, no one knew or had noticed my difficulty in logging into my mail box, even if they knew, they didn’t come close to confirm, empathise or anything like that.

So, by myself, I grabbed my hand bag, walked down the stairs, past my divisional head, called a colleague to pack all my belongings from my drawer and send then though the lady-cleaner who lived in my estate.

Then I felt like I stepped out of myself to observe what I would do. A major life changing and devastating experience had just occurred to me; it was not just that I lost my job, and all the Nigerian economic recession bla bla bla but I was in a strange land. 

I had just recently moved into Lagos, relocated because of the same job. I had spent a lot of money on trying to start life all over again. I had no friends as yet, no substantial saving. So first, I felt like trekking all the way from Akin Adesola street through falomo, Awolowo Road, Keffi road to Obalende ( that’s synonymous to madness, right?- walking on the street) but honestly, that was what I felt like. 

While I was still observing myself and my reaction, I thought to get home first, and have a good dance; I did just that – Mo ri’re (Mike Abdul) was my favourite song at the time. I decided to call a Pastor in my church and he asked me to come over to the church office. While I was there waiting to see him, I called 4 of my closest friends in Abuja to inform them and then my family. I called my 2 of my spiritual leaders also in Abuja. The big question was ‘what are you now going to do’’? they all suggested I came back home(Abuja).

With their suggestions in my mind, I went back to the house and brought out all my credentials again, Later that day, just one colleague (my immediate supervisor) came to visit me and I was still forming strong. I used the word ‘forming’ because at midnight, I cried and cried…..and cried and cried and then cried again. It was so painful. I was totally confused.

The days passed and I kept hoping that my colleagues, people with whom I ate and drank, were going to come over and check on me but no one did. To my shock, some have never called till date. 

June passed and then July came; FWC Abuja normally would have midyear fasting and prayer and I joined in, it ended on the 7th day but I stretched myself and I continued.

I know a lot of young Christians like me would once in a while ask God for a deeper or closer walk.

I have however heard several testimonies of how experiences and real life challenges have brought people deeper in God or as they said 'their perception of who God was changed' because of that 'experience' but I did not know if I would have same experience myself, but something happened.

In July, though I had attended a couple of few-day courses, made several attempts to get another job but nothing was  forthcoming; I woke up on some days with no plan on where to go than to just stay at home to read ,sleep and watch TV, of course I wasn’t cooking that much because of the fasting. So I decided to ask God - what is the purpose of this experience?

I remember I would just wake up, take a bath, study the bible , pray, pray and just pray. Don’t blame me, I didn’t know what to do. It was like the height of confusion. Without exaggeration, sometimes I prayed in tongues for 3 hours straight and broke bread too.

The Lord gave me a scripture (Josh 5:12) and beyond all reasonable doubts, I knew that He was a responsible Father who was going to take very good care of me but the ‘when’ and ‘how’ were the questions. So I prayed even the more and studied more.

A song like ‘made a way’ (Travis Greene) and 'Higher' by Lara George became my reality. I couldn’t stop singing and dancing to it almost daily even though I didn’t see a way.

My flat mates knew I was losing weight drastically but nobody wanted to talk about it; they were very supportive though. A few of my siblings insisted that I moved over to stay with them or relocate Canada; but I hand no conviction on that as yet.

So many other things I did within that period, time would not permit me to reveal but eventually something happened. In the midst of my confusion, God sent me His help and my History now is His-story.

To those who are in my life now, you know where I am today but this is just an attempt to narrate to you where I was coming from. 

I want to thank the few people who know about these events  and were there to encourage. You encouraged me in one way or the other. You cheered me up and through your words, I saw some ray of hope.

That entire experience lasted 4 full months and today, I can only look back with a heart of gratitude. I am glad I went through that fire yet I did not burn; through the deep water that did not sweep over me. I didn’t burn or drawn because my faithful Father kept/shielded.

We  wish to have a deeper walk with God but we do not want to lose a job, lose a child, fail an exam, miss an opportunity and trust God for another one. Now I believe that God uses these sort of situations to teach us how to lean/rest on Him.

Its 1 year today; I am glad that I am in a better place and I know He has greater things in store.

What’s your experience?

30 THINGS I HAVE LEARNT IN 30 YEARS

 1.    Get saved early.

 2.      Be deliberate about everything you do.

 3.      Pray regularly. Prayer is like the staring wheel not the spare tyre.

 4.    Recognise the voice and leading of the Holy Spirit as distinct from your own mind. He is the 6^th sense.

5.      A closed mouth is a closed destiny, never underestimate the power of your words.

6.      Be holy. Choose to honour God than to impress people.

7.      Be confident at all times.

8.      Have your purpose defined.

9.      Give to servants of God – your spiritual leaders.

10.   Have a support list and seek to grow it yearly.

11.   Do not expect material gifts from your spiritual leaders, it is a breach of biblical principle.

12.   A life changing decision may alter your view of life for bad. Adaptability is key.

13.   Work hard, work smart.

14.   When we die, we rest.

    

15.   Always strive to make your supervisor’s work easy. It works every time.

16.   Majority are over qualified for what you want in life, learn to appropriate grace.

17.   Why leave till tomorrow what you can do today?

18.   If you must wait for a job, go to school or learn a craft in the meantime, even if you have to borrow for tuition.
19.   Strive to read more and add to your knowledge.

20.   Do not be a person of too many things. 

21.   Go on a personal retreat at least 2 times in a year if possible 4 times. Each at a minimum of 5 days.

22.   There is always a place called ‘better’ and another place called ‘forward’.

23.   Age is truly nothing but a number. So keep your eyes on God and not the calendar.

24.   Never compare your successes with anyone's, especially not with that of your siblings.

25.   Eat healthy and you will not rush to your grave.

26.   Live close to either of these 2 places – your church or your office.

27.   A man can get married to any woman, it all depends on where he is headed.

28.   Have that 1 friend with whom you can laugh anytime about anything.

29.   Have friends who are secure.

30.   Whatever you struggle to manage, give it to God, even people.

ACTIVATING THE 6TH SENSE

ACTS 1:24-2:4

As a man, you have fasted and prayed that God should show you the BOMB (Bone Of  My (Your) Bone). And just after your long session of prayers, you appoint these three ladies and array them in your mental faculty, then you begin to classify and categorise them according to looks, educational achievement, career prospects, propensity do business, social status, and bla and bla. Then you cast a lot……...

The 11 Disciples of Jesus prayed before the appointment of the 12^th person who was to replace Judas. This shows that they acknowledged the need for help and wanted it from God. But little did they know that without the Holy Spirit, nothing could be achieved - at least, nothing that was the will of God. 

Who was to convey the mind of God to them? who was to bear witness in their hearts? 

The Holy spirit.

Some Bible scholars have propounded that the appointment/casting of lot was a complete derail from the will, plan and purpose of God. The instruction they needed to adhere to was – ‘wait a few days’ ACTS 2:4-5.

The Holy Spirit came upon everyone in the upper room, no doubt. He was to enable everyone for the work ahead -no wonder, an ordinary usher like Stephen was full of faith and power, he did great wonders and miracles among the people – ACTS 6:9

But one person was still meant to fill the office of Judas. According to the Scholars, time has proven that  Paul was that man.

We are now in the dispensation when we need the Holy Spirit to help us and guide us especially in making decisions. After Jesus ascended, He sent the Holy Spirit because He knew the magnitude of Its importance. He knows just how much you need Him to succeed in this life. He will not make the decision for you, but He promised to guide and teach you.

You have to depend on Him. You must quit appointments and lot casting in your mind. Pull down the strong holds standing against the judgements of God in your mind and let His will and His peace rule in your heart.

Let me share a personal experience. Last year, I realised I had misplaced my office ID CARD.  I had the choice to quickly request for another one, but I was reluctant about doing that though I knew the consequences. I went about my business at work, hoping that no one from the HR Department or a Management staff would harass/caution me. Why didn’t I request another ID CARD? I had some peace in my mind and I felt that I had not really searched thoroughly yet. I knew that it had to be somewhere and only the Holy Spirit could help me find it.

Then accusations came. A junior colleague started to remind me of the need to change my ID CARD because of a certain merger which had just taken place and that I needed to submit the old card to obtain the new one.

So one morning, during my devotion, I stayed my mind of that search for ID CARD and I received an instruction to get up and to begin to search through the pockets of my suits. I almost shoved the idea away but I had gotten up already before I could do that. The first suit I checked, had my card in its pocket. Praise God! many times I am amazed as such exactness, precision and accuracy that we get through the Holy Spirit. When you perceive the aroma of fried plantain with your nostrils, you do not confuse it with oven backed cake, do you? This is the same with what the Holy Spirit does for us. He conveys the mind of the Father without mincing the details. He is the 6^th sense.  Trust Him today.

MY 1-HOUR HALLELUYAH CHALLENGE

The 1 hour Halleluyah challenge is here again. I am super excited about it and millions of Nigerians are excited  too. As much as I enjoyed the just concluded 40 day edition in July and even made my way to the grand finale at Glitz Event Centre, Lekki, Lagos Nigeria. I am glad that we would be going for just 21 days this time around. 

For a moment, I actually wished he could allot only 30 minutes each day. Don’t blame me, the reason is because the entire experience was enjoyable but a little bit stressful. There were days that data finished, internet service was poor, battery died, Instagram just refused to do ‘live’ and to crown it all, I came down with malaria after I returned from the grand finale at 3:00AM and still had to be in the office at 8:00 AM.

This time, I believe there are some things that I can do better, and I would like to share them with you. 

If it is your first time, I enjoin you to follow some of the advice I have stated below and the 21-day Halleluyah challenge will be truly rewarding for you..

DOWNLOAD INSTAGRAM ON YOUR MOBILE DEVICE

After you have downloaded this app from your mobile phone play store, ensure that you follow Nathniel bassey and that you know how live video can be viewed. If you are unable to view live video at midnight after you have clicked on the appropriate icon, do not fuss, neither be upset, try to uninstall the app and download a fresh updated version, or do an upgrade of the existing one. If the problem continues, then the phone you are using may not me compatible, you may consider changing to another device.

RECHARGE YOUR PHONE WITH SUFFICIENT DATA

Because you will consume more data than you normally would use, you will have to purchase  airtime  sufficient to subscribe for data from your internet network provider. Click here ---> http://tinyurl.com/ybhycxo6 to see how to subscribe for data on all networks and various packages.

BE DELIBERATE ABOUT CHARGING YOUR BATTERY

Please do not use up your battery during day because you assume there will be power to re-charge it when you get home before it’s time to pray. You still live in Nigeria, darling.

SET YOUR ALARM

You may want to set your alarm to wake you up by 11:50PM. This will avail you 10 minutes to fully come out of sleep and prepare both physically, psychologically and emotionally. Beware though, that this is the point also, where you are likely to fall back into a deeper sleep and not wake until your alarm goes off again at 5:00AM in the morning.

GIVE

This is the time to show love and demonstrate what Jesus says….. and When you pray ……. and When you fast……..  and When you give - Mathew 15.

Surprise someone who is also eager to participate in this exercise by sending them airtime top ups. You may not have to inform them that the top up is  from you.

HAVE A PLAN

You need to have a plan on how to feed your spirit. A devotional guide can come in handy. At this period, you need to move beyond reading a verse a day to keep the devil away. 

BE READY TO WRITE

Keep a pen and Jotter close to you daily during this exercise. There may be some songs to note down and inject into your routine personal  praise and worship (Nathaniel Bassey has a

 special way of twicking songs and making very meaningful variations out of regular songs e.g ‘blessing and honour belongs to You - my Halleluyah belongs to you), some Bible Verses to note down, as well as prayer points you may want to dwell on a little bit longer during the day.

SLEEP EARLY

In order to avoid fatigue and laziness that might prevent you from getting up to participate, you will need to go to bed early enough. This exercise actually would disrupt the ‘rest-setting’ that has naturally been programmed in your body system. Hence you need to make up for that one hour.

IN CASE YOU MISS A ONE-NIGHT ROUND

Please do not bother looking for the recorded edition on Instagram or YouTube. The very likely platform to find a recorded edition is on Nathaniel Bassey’s Facebook page. Type Nathaniel Bassey –Official in the face book search engine and click ‘like’ on that page.